Ingrid Raphael

Important information and salon etiquette

Spa reservations:
If you can, I would suggest you book your treatments in advance to avoid disappointment. Bookings are made directly via email or phone.

Health conditions:
Please let me know of any health conditions you suffer from when you make your appointment.

This will enable me to recommend the treatments and products that are most suitable for you. I will ask you to complete a confidential health questionnaire before your treatment. This will help me to tailor my treatments to meet your needs. If you are taking mediation, have just had an operation or have medical condition, i’d strongly advise you bring a note from your doctor before embarking on any treatments.

Pregnancy and post natal:
It is vital that mothers-to-be advise me when booking, as some treatments will not be suitable for pregnant women.

Gift vouchers:
If you have been given a gift voucher, please bring this with you when you visit. Unfortunately, if you are unable to present your voucher then the full cost of the treatment will be applied. Please note that gift vouchers are valid for up to six months from the date of purchase and are non-refundable or non-transferrable.

Salon etiquette and treatment time:
I like the salon to be a tranquil environment for guests. I’d appreciate it if you would help me to maintain this quietness and avoid using mobile telephones.

Please arrive early to prepare and relax prior to your appointment. All times given are actual treatment times. Late arrival may result in reduced treatment time.

Cancellation policy:
I ask you to be considerate in cancelling or rescheduling any appointment, as cancellation within 24-hours/ non-attendances will incur a 100% charge.

Loss or damage and valuables:
I regret that I cannot be held responsible for any loss or damage of your personal possessions. Some treatments require the removal of jewellery. Please ensure you retrieve all valuables before leaving, as I cannot be responsible for lost items.

Homecare:
If you would like to continue your skin and body care programme at home, a full range of our professional products used during your treatments are available for purchase.

Amendments:
I reserve the right to withdraw and/or change information (including prices) without prior notification.