Terms of Sale


In these terms and conditions of sale (“Terms of Sale”) references to “we”, “us” or “our”, “Ingrid Raphael” are references to Ingrid Raphael Limited, which is the name of the company which sells the products and provides the services available on www.ingridraphael.com (the “Site”) to you subject to the Terms of Sale, the terms of use for the Site (the “Terms of Use”), the privacy notice on the Site (the “Privacy & Cookies Policy”) and the other terms and policies referred to in these Terms of Sale.

By accessing or using the Site, you acknowledge that you have read, understand, and agree to be bound by these Terms of Sale, the Terms of Use and our Privacy & Cookies Policy as well as  the other terms and policies referred to in these Terms of Sale without limitation or qualification.

Please familiarise yourself with these Terms of Sale before you place an order as we reserve the right to reject or cancel any orders which do not comply with these Terms of Sale even if your credit or debit card has been charged.


About Ingrid Raphael

Ingrid Raphael Ltd is the supplier of the products and provider of the services detailed on the Site. We are a Company registered in England and Wales, whose registered address is Penrose House, 67 Hightown Road, Banbury, Oxfordshire, United Kingdom, OX16 9BE and whose company registration number is 13327832. Our VAT number is 294158868.


Information Provided on our Site

We attempt to provide accurate descriptions of our products and illustrate them with their associated images, but please note that there may be slight variations in product colour, packaging design, ingredients or specifications from time to time. We do not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a Product is not as described, you can return the item, unless otherwise specified in writing by us.

We strive to provide accurate pricing information regarding the Products available on the Site. We cannot, however, ensure that pricing errors do not occur. We reserve the right, at our sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on the Site. If this occurs, we will notify you by email.

The Site may contain information regarding the availability of products. In rare cases, a product may be in stock when you place the order, and sold out by the time we attempt to process the order. Should this happen, we will notify you by email and cancel the item from your order.

We may offer some products for sale before they have been manufactured or arrive at our warehouse. When you pre-order these products, we will ship them out once they are available. In rare cases, these items may not become available for shipping. Should this happen, we will notify you by email and cancel the item from your order.

We occasionally run competitions, promotions or provide limited-time offers for our Products. Please review the promotion or offer for eligibility and other terms and conditions which will override these terms and conditions in the event of any conflict between them. Please also see our Competitions and Prizes Policy.



All orders are subject to acceptance by us and availability. If the products ordered are not available, you will be notified by email (or by other means if no email address has been provided). You will have the option either to wait until the item is available from stock or to cancel your order.

You agree to provide accurate and up-to-date payment information at the time you order any products or services.

When you order online, you will place your order request for products from the Site by clicking on the Complete Order button at the end of the online order process.  When you have placed your order, we will send you an email acknowledgement providing you with the details of your order (“Order Confirmation”), as well as the value of your order which will be debited to your chosen payment method.

Any orders placed by you will be treated as an offer to purchase the products or services from us and we have the right to reject or not accept such offers at any time. You acknowledge that any Order Confirmation or other automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase products or services advertised on the Site.

Unless we notify you by email that we do not accept your order for whatever reason, or you cancel your order, our acceptance of your offer and therefore conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the products to you or commence the services, whichever is the later. We will either not charge you or refund the charges for orders that we cancel or do not process.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you or on your behalf when accessing or ordering from the Site.


Acceptance of Products

You must inspect the products upon receipt and inform us of any issues, errors or omissions in accordance with our Returns and Exchanges  .

You will be deemed to have accepted the products unless you notify us that you have cancelled the order in accordance with the rights set out below and/or you return the products in accordance with our Returns and Exchanges  .

If no such action is taken, we shall not be obliged to accept any rejection of the products at a later date. Your statutory rights as a consumer are not affected.

If you have not received the entire order as detailed in the Order Confirmation, please email info@ingridraphael.com.


Non- Acceptance of Orders

If an item you have ordered is out of stock; or we are unable to obtain authorisation for your payment; or we suspect any fraudulent activity or other violation of these Terms of Sale, our Terms of Use, our Privacy & Cookies Policy or our other policies; or we identify an error with a product or its pricing, we are entitled not to accept your order and, in this event, we will inform you by email, or by telephone.


Cancellation Rights

Where you have purchased the products or services as a consumer for private use, you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the products.

To cancel your order after it has been dispatched to you, please see our Returns and Exchanges   for further details on how to do this  and email us at info@ingridraphael.com

If you cancel your order and you have already paid for the products, then you will receive a full refund.



Unless otherwise specified, prices quoted are exclusive of the costs of insurance, shipping or carriage. You agree to pay for taxes and duties, and the costs of insurance, postage, shipping or carriage of the products, which we shall charge separately and which will be indicated on the invoice before you complete the online order process. Please see our Shipping Information  for further details of shipping and insurance details.

All prices shown are inclusive of VAT (only where applicable – see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right to change prices at any time without notice to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the products to you at the price shown.

We always try to ensure that the prices of products shown on our Site are accurate, but occasionally errors may occur. If we discover an error in the price of the products that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT or other sales taxes), which are levied once a delivery reaches your destination country. Any such additional duties, taxes and charges must be borne by you.

If your delivery address is inside the Republic of Ireland, please see ‘Customs clearance responsibilities for Republic of Ireland delivery addresses’ below. We recommend that you contact your local customs office for information.  Please also note that when shipping products internationally, cross-border shipments may be subject to opening and inspection by customs authorities.

In respect of all products dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the products and must therefore comply with all the laws and regulations of the country into which the products are being delivered.



Payment can be made by any major credit or debit card which is yours or via your PayPal account. You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer or PayPal as the case may be. If the issuer of your payment card or PayPal refuses to or does not, for any reason, authorise payment to us your order will not be accepted and we will not be liable to you for any delay in delivery or non-delivery.

Payment will be debited and cleared from your account before the dispatch of your products or provision of the service to you.

If your credit or debit card or PayPal payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

If payment is to be made via a credit card, a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.

We use a third-party payment processor to facilitate purchases made on the Site. When you make a purchase through the Site, you will provide your payment details and any additional information required to complete your order directly to our third-party payment processor.

For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorise it to verify and authenticate your payment information.

Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

In some jurisdictions, our payment processor may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.

You agree to have sufficient funds or credit available upon placement of any such order to ensure that we are able to collect the purchase price.


Personal Use of our Products

The products purchased on this site are for private and domestic use only and are not for resale or for distribution for any commercial purpose. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. We will either not charge you or refund the charges for orders that we cancel or do not process.


Liability for Incorrect Use and Health Issues

Information provided to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications and drug interactions. All warranties and representations relating to merchantability and fitness for purpose of use are excluded to the full extent permitted by law. We accept no liability for any breach of any such warranties or representations except that which cannot be excluded by applicable law. Nothing in these terms and conditions affect your statutory rights as a consumer under any applicable law.

We do not accept responsibility for the incorrect use or misuse of our products. It is the customer’s responsibility to use the products with discretion, and to follow the instructions and advice on the label including any warnings and contraindications. In addition, please note the following:-

  • Our products are not intended to diagnose, treat, cure, or prevent any disease or health condition;
  • Always consult a licensed healthcare practitioner before using any new product, especially if you suffer from any medical condition, are pregnant, breastfeeding or planning a pregnancy, are taking any existing medication, including anti-coagulant or anti-platelet medication and/or have a bleeding disorder;
  • Should you experience any adverse reactions or symptoms thereof, stop using the product immediately and consult a licensed healthcare practitioner;
  • Results may vary from individual to individual;
  • While we try to ensure that the product information on our Site is correct, on occasion manufacturers may alter their ingredient lists and other information relating to the products (including warnings and contra-indications) and it is your responsibility to check these before you use the product;
  • Please check the product packaging, labelling and information leaflets to ensure you have the most up-to-date information:
  • Always keep products out of the reach of children or pets.

We do not accept responsibility for any damage or defect of products arising from incorrect storage or use by the customer, and we don’t accept any liability for any loss or damage (whether direct or indirect) arising from the products supplied except liability for death or personal injury arising from our negligence and any other loss which cannot be excluded by applicable law.



We will aim to fulfil your order in accordance with the shipping options chosen by you when you order or otherwise by the delivery date set out in the order confirmation or, if no delivery date is specified, then within 30 days after the date of the order confirmation, unless there are exceptional circumstances and except in the case of pre-orders. However time for delivery is not of the essence and we will not be liable for any late deliveries. All delivery options are managed by third party companies, and any delivery timescales we quote to you are indicative only. We do not accept any liability for delayed delivery or lost or damaged products caused by incorrect delivery information or any errors by any third party. Please see our Shipping for further details.

Your order will be delivered to the delivery address that you specify when placing your order. If we are unable to deliver to your delivery address, we will notify you using the personal information provided by you.

We reserve the right not to deliver to any country that is prohibited by applicable export laws.

Products within the same order can only be delivered to one address.

Ownership of the products ordered will pass to you upon delivery, provided full payment of all sums due in respect of the products, including any delivery charges, has been received. Legal ownership of the products will immediately revert to us if we refund any payment for the products to you.

Risk of loss or damage to the products passes to you once they have been delivered to the delivery address specified by you. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.


Faulty Products

If any product you order is damaged or faulty when delivered to you, you should inform us as soon as possible, in writing, giving your name, address and order reference by sending an email to info@ingridraphael.com. You may have one or more legal remedies available to you, in accordance with your legal rights. Please also see next section and our Returns and Exchanges.

Nothing in this section affects your statutory rights as a consumer under English law.


Returns and Exchanges

We accept unopened and unused products for returns and exchanges if requests are submitted within 30 days of purchase. To return or exchange your products, please follow the instructions set out on the Site in our Returns and Exchanges.

When we receive the returned Product/s, we will process any refund due to you or exchange as soon as possible.

Where a refund is payable, you will be refunded to your original form of payment.

If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.


Customs clearance responsibilities for Republic of Ireland delivery addresses

For deliveries to addresses within the Republic of Ireland, for legal purposes you are the importer of the products and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by your customs authority.

However, if required, we may collect these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. The designated carrier will deliver the products to you in addition to carrying out the customs formalities on your behalf. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the Republic of Ireland – these will be paid on your behalf by the designated carrier.

By accepting these Terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs authority’s direct representative.

We do not issue tax invoices for shipments to the Republic of Ireland from the UK.

Any proof-of-sale document we provide at your request is provided entirely at our discretion and serves as a record of your purchase only. The document may not comply with the requirements imposed by the tax authorities in your local jurisdiction for the purposes of reclaiming VAT, and we are unable to provide additional documentation in this regard.


Eligibility to Purchase

To be eligible to purchase products on this Site and lawfully enter into and form contracts on this Site under English law you must, if an individual, be 18 years of age or over, hold a valid debit card, credit card or a PayPal account and register your real name, address, phone number, e-mail address and any other details required by us.

By offering to purchase products and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


Discount Codes

You may only use one discount code with each order. This includes any online offers we may promote from time to time. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.


Multibuy Offers

Multiply offers only apply to qualifying items specifically designated as being part of a Multibuy offers.

Where any products which are the subject of a Multibuy offers are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all products delivered as part of that Multibuy offer at your cost or charge you for the products retained by you at the full price quoted on this site.


Gift With Products Promotions

Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased).

The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.


Complaints and contact

If you have any complaints or wish to discuss any matter in respect of the products, please email info@ingridraphael.com with full details of your complaint or issue so that we may investigate on your behalf.



Your use of this Site and any purchase by you of any products from Ingrid Raphael shall be governed by the laws of England and Wales and both parties hereto submit to the exclusive jurisdiction of the English courts.



You acknowledge and agree that these Terms of Sale, our Terms of Use and our Privacy & Cookies Policy constitute the complete and exclusive agreement between us concerning your use of, or purchases on, the Site, and supersede and govern all prior proposals, agreements, or other communications.

These Terms of Sale were last updated on 24 January 2023. We reserve the right to change these Terms of Sale from time to time, and you will always find the latest version right here on the Site.

Ingrid Raphael