We use Royal Mail for our UK and Republic of Ireland shipping. We don’t ship to other countries at present.
When you place an order, you can choose from the following shipping options:
For orders under £75
- Special Delivery – £10
- Tracked 24 – £5 (tracked service with signature required. Contents insured up to £100)
For orders over £75
- Free postage via Royal Mail Special Delivery (tracked service with signature required and guaranteed next-day delivery by 1pm, Monday to Saturday. Contents insured up to £500).
For next day delivery, orders must be acknowledged by us by 1pm Monday – Friday to be dispatched on the same day.
We ship to Mainland UK, plus the Isle of Wight, Scilly Isles, the Scottish Islands (including the Isle of Arran) and the Isle of Man. We don’t ship to BFPO addresses and PO Boxes, or to the Channel Islands.
We accept no responsibility or liability for delayed packages, or packages lost or damaged in transit by any third party and ask that you carefully consider the delivery service you choose to ensure your contents are sufficiently covered by the insurance cover offered by Royal Mail.
In the event of any delay, loss or damage of any package, you can find instructions for claiming compensation from Royal Mail here.
Please note that Royal Mail’s compensation policies do not cover the Isle of Man, that some guaranteed delivery services may be different and that parcels may be subject to delays due to customs checks. You can find more information here.
Please allow extra shipping time if you live in a remote location or island – details of the Royal Mail’s delivery restrictions can be found here. Weather conditions, strikes, pandemics such as COVID and busy holiday periods may impact delivery times.
Frequently Asked Questions
How long does it take to dispatch orders?
Unless you choose an expedited delivery option, we aim to dispatch orders within 2 business days. We will notify you via email if any issue arises that might affect this.
I can’t track my order?
For next day UK orders, tracking can take up to 24 hours to register once a package leaves us. If you’re still struggling, please email us at firstname.lastname@example.org
If your item is marked as delivered on tracking but you haven’t received it, please contact us as soon as possible at email@example.com.
How do I return or exchange an item?
See our Returns & Exchanges Policy for more information.