Shipping Information
We use the delivery services provided by the Royal Mail for shipping within the UK (further details below) and to the Republic of Ireland shipping. Sorry, but we don’t ship to other countries at present.
Please note:
We may take up to 5 working days to prepare, pack and dispatch your order – though we will endeavour to dispatch sooner if the items you’ve ordered are in stock. The lead times for shipping are from the date of dispatch. If you urgently require a product, feel free to get in touch with us here prior to placing your order and we will advise you if we are able to dispatch sooner or arrange for you to collect the order. We are a small business and we lovingly pack all of your orders by hand here in our London clinic – your patience is very much appreciated.
When you place an order, you can choose from the following shipping options provided by Royal Mail:
For orders under £75
- Royal Mail Special Delivery – £10 – Tracked service provided by the Royal Mail with photo and signature on delivery. Next day delivery by 1pm (from the date of dispatch), Monday to Saturday is guaranteed by Royal Mail. For the stated cost, this Royal Mail service offers compensation up to £750.
- Royal Mail Tracked 48 – £5 – Tracked service taking 1-5 days (from the date of dispatch). Contents insured up to £100.
For more details see https://www.royalmail.com/business/shipping/uk-services/special-delivery-guaranteed
or
https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm
Royal Mail Tracked 48 – £5 – Tracked service taking 1-5 days (from the date of dispatch). Contents insured up to £100.
(See https://www.royalmail.com/business/shipping/uk-services/royal-mail-24-48)
For orders over £75
- Free postage via Royal Mail Tracked 48. Tracked service taking 1-5 days (from the date of dispatch). Contents insured up to £100.
Please see https://www.royalmail.com/business/shipping/uk-services?iid=RM0624_NAV_BUS_SHIP_UK for further information.
We ship to Mainland UK, plus the Isle of Wight, Scilly Isles, the Scottish Islands (including the Isle of Arran) and the Isle of Man. We don’t ship to BFPO addresses and PO Boxes, or to the Channel Islands.
We accept no responsibility or liability for delays in the delivery service provided by the Royal Mail, or for packages lost or damaged in transit by any third party (including the Royal Mail) and ask that you carefully consider the delivery service you choose to ensure your contents are sufficiently covered by the insurance cover offered by the Royal Mail.
In the event of any delay, loss or damage of any package, you can find instructions for claiming compensation from the Royal Mail here. If you have trouble claiming compensation from them, please contact us at info@ingridraphael.com
Please note that the Royal Mail does not guarantee delivery within a fixed period to the Isle of Man and so their compensation policies do not apply to the Isle of Man, that some guaranteed delivery services may be different and that parcels may be subject to delays due to customs checks. You can find more information here.
Please allow extra shipping time if you live in a remote location or island – details of the Royal Mail’s delivery restrictions can be found here. Weather conditions, strikes, pandemics such as COVID and busy holiday periods may impact delivery times.
To return products, please view our Returns & Exchanges Policy. Please also note our Terms of Use and Terms of Sale.
Frequently Asked Questions
How long does it take to dispatch orders?
Regardless of the delivery service you choose, we may take up to 5 working days to prepare, pack and dispatch your order. The lead times for shipping are from the date of dispatch. If you urgently require a product, feel free to get in touch with us at info@ingridraphael.com prior to placing your order and we will advise you if we are able to dispatch sooner.
I can’t track my order?
Tracking can take up to 24 hours to register with the Royal Mail once a package leaves us. If you’re still struggling, please email us at info@ingridraphael.com
If your item is marked as delivered on tracking but you haven’t received it, please contact us as soon as possible at info@ingridraphael.com.
How do I return or exchange an item?
See our Returns & Exchanges Policy for more information.
