The packaging of Dermaviduals products means that, sometimes, it can seem hard for the product to be dispensed. Please ensure to spend a decent amount of time trying to push the pump of any of the products that (at first) seem to not be working. If that does not work, please turn the cream over — you will see a hole at the base of the product. Insert a sterile needle or sharp, thin object into the hole and remove, then continue to push the pump dispenser.
This should do the trick at encouraging the dispenser to work, however, if for any reason it doesn’t, please contact us and we will try our best to assist you. Please do not tamper with any part of the product packaging before trying the above, otherwise, unfortunately, the pump can become damaged and we can not offer a refund or replacement in this case.