Ingrid Raphael Ltd & ingridraphael.com
This Privacy & Cookies Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ingridraphael.com (the “Website”).
Our commitment to you
We are committed to protecting your personal information which we collect, always. We will take appropriate measures to keep your personal information safe and will never pass it to third parties for marketing purposes without your express consent.
Protecting your Information
In this Privacy Policy, “we” and “our” refers to Ingrid Raphael Ltd, a Company registered in England and Wales with registration number 13327832, whose registered office is at Penrose House, 67 Hightown Road, Banbury, Oxfordshire, United Kingdom, OX16 9BE and to the Website.
Ingrid Raphael Ltd is registered as a data controller with the ICO with number ZB403643.
Details of all data controllers are published on a register, which can be accessed on the ICO website at https://ico.org.uk.
Personal Information we collect, why and how
We collect and process different kinds of information for different reasons, depending on what that information is, including processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Website), or to otherwise pursue our legitimate business interests.
We may collect…
- Your name and contact details
We might use your name and contact details to fulfil orders you place and perform our service to you, including keeping you updated as to the progress of your order.
We retain purchase information as required by English law.
We might also use your name, email address and physical address to deliver marketing, offers or promotions which we think will be of interest to you. You can unsubscribe at any time using links in any email marketing, or by emailing info@ingridraphael.com
- Your purchase information
When you make – or attempt to make – a purchase through the Website, we may process and/or collect certain information from you to enable us to fulfil our order (our contract with you) and to screen our orders for potential risk and to prevent fraud.
This information may include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
The purposes we may use this information for include processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations.
Our online store is powered using WooCommerce, and payments are processed via Stripe and PayPal.
We do not retain your payment information. Other information is retained as required by applicable English law and/or regulations.
- Your purchase history and order information
We retain details of your past orders so that we can complete our contract with you, provide customer service and support and comply with English law and applicable regulations.
- Your contact history
Whether over the phone, by email or via social media, we might retain details of contact)(s) between ourselves for such periods of time as may be required by law or applicable regulations.
We do this to maintain excellent customer service standards, and to comply with laws and regulations where applicable.
- Your responses to surveys, blogs, competitions and promotions
We use this type of information to run surveys, competitions and promotions, to allow you to enter and/or participate in those surveys, competitions and promotions, to respond to our blogs and to fulfil prize awards and vouchers.
- Information about how you use our Website
When you visit the Website, some information is automatically collected about your device and how you use the Website.
This information may include details about what browser you are using, your IP address, time zone and cookies you have installed as well as how you came to find the Website, the individual pages or products you look at and how long you spend with us, and that data may be gathered by (and therefore shared with) trusted third parties, for example Google Analytics (see the Cookies section below for more detail).
We use this information to improve our Website and its content, to help us screen for potential risk or fraud (in particular, your IP address), to inform our business strategy (for example, information on which products you like most may inform the types of products we release in the future) and to improve the experience you have with us overall, including measuring how interesting you find our blogs, marketing and advertising and thus seeing how effective they are.
This type of information is collected using cookies and similar technologies like pixels and web beacons.
We use Cookies…
Cookies are small text files that are placed on your device and usually include an anonymous, unique identifier. Some cookies are essential to the operation of the Website – if these cookies are disabled then there is a risk that the Website will not work properly or at all.
To learn more about cookies, including how to disable them, you can visit https://www.allaboutcookies.org.
Here is a list of the cookies used on our Website:
| COOKIE | DURATION | PURPOSE |
| cookieNoticeSeen | 1 year | Essential – stops cookie notice from appearing if previously closed |
| woocommerce_cart_hash | session | Essential – helps WooCommerce determine when cart contents/data changes. |
| woocommerce_items_in_cart | session | Essential – helps WooCommerce determine when cart contents/data changes. |
| wp_woocommerce_session_ | 2 days | Essential – contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. |
| woocommerce_recently_viewed | session | Non–essential – powers the Recent Viewed Products widget. |
| wordpress_logged_in_ | persistent | Essential – enables the interface to recognize if you are a logged-in user and determine which account and preferences to use – for more information please see https://wordpress.org/support/article/cookies/ |
| popupCookieSeen | 1 month | Non-essential – stops store pop-up notice from appearing if previously closed |
“Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.
Our Trusted Partners
As outlined above, we may share your personal information with our trusted partners to enable us to fulfil our contract/s with you, to inform our business strategy, to measure the effectiveness of our marketing and advertising, to improve your overall experience with us and (if you have opted in) to provide you with marketing communications, promotions and offers.
We may also share your personal information for legal reasons; for example, to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our and your rights.
Our trusted partners may change from time to time, and details will be updated within this Privacy & Cookies Policy accordingly.
Please note – we will never pass your personal information to third parties for marketing purposes without your explicit prior consent.
Our online store is powered using WooCommerce and payments are processed via Stripe and PayPal.
For example, we use WooCommerce to power our online store. You can read more about how WooCommerce uses your personal information here: https://woocommerce.com/document/woocommerce-cookies/
We use Stripe and Paypal to process payments. You can read more about how Stripe uses your personal information here: https://stripe.com/gb/privacy
You can read how PayPal uses your personal information here: https://www.paypal.com/webapps/mpp/ua/privacy-full
We also use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your personal information here: https://www.google.com/privacy
You can also opt-out of Google Analytics here: https://tools.google.com/gaoptout
We may in the future use a Facebook Pixel to measure the effectiveness of our content and advertising on Facebook owned channels. You can change your Facebook Privacy Settings, including your advertising preferences, at any time using this link: https://www.facebook.com/help/
We use Mailchimp to send email marketing communications to users who opt in to receive them. You can view their privacy policy here: https://mailchimp.com/privacy
Behavioural Advertising
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how this type of advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of this type of advertising using these links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/
Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.
Storing Your Information
We’ll store your information for as long as is required to enable us to provide our services to you and/or to fulfil our contract with you and/or to communicate with you, subject to your consent.
Once your data is no longer required, we will delete it. The exception is, if the data is required to be processed to comply with a legal obligation, such as a court order or statute.
If you choose to opt out of marketing communications at any time, we will transfer your contact information to a non-marketing database to ensure that your marketing preference is applied.
You can unsubscribe from marketing communications at any time using links in any email marketing, or by emailing info@ingridraphael.com
Your Rights in relation to your Data
If you are a resident of the European Union or the United Kingdom, you have the right to know what personal information we hold about you and to access it, and to ask that your personal information be corrected, updated, or deleted. You also have rights to restrict certain types of processing, to transfer the data to a third party, the right to object to the inclusion of any information and the right not to be subject to certain automated decision-making and profiling of your data.
If you would like to exercise your rights, or have any complaint whatsoever, please contact us at any time at info@ingridraphael.com
We take protecting your personal information extremely seriously and therefore, if your information is to be sent outside of the United Kingdom or the European Union (for example to trusted partners based in Canada and the United States), we will only do so in compliance with applicable laws and will make sure it will be subject to the appropriate standards of protection and security and that the practices of the trusted partners are compliant with the conditions set out in applicable privacy laws.
Third Party Sites
The Website may contain links to other websites operated by third parties over which we have no control. If you use these links please check their conditions of use and privacy policies as we cannot be responsible for the protection and privacy of any information they collect about you during your visit to that site.
Changes
We may update this privacy policy from time to time in order to reflect (for example) changes to our practices, changes to prevailing privacy laws or for other operational, legal or regulatory reasons.
Children
By providing us with your data, you warrant to us that you are based in the United Kingdom and are over 18 years of age.
We never knowingly collect data for children under the age of 16, and it is your sole responsibility to advise us if you are not based in the United Kingdom and are providing information for a child under the age of 16. If you are doing so, you must ensure that you have the right to provide us with that information and that you can consent to our processing of that information on their behalf.
If you are based in the Republic of Ireland we never knowingly use the personal data of anyone under the age of 18 for any profiling, marketing or targeting purposes and it is your sole responsibility to inform us if you are based in the Republic of Ireland and are providing information for a child under 18.
Get in Touch/Making a Complaint
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ingridraphael.com
If you have any concerns about the way in which we process your personal information, you can also contact the Information Commissioner’s Office by writing to the ICO at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or by telephone on 0303 123 1113 – please see https://www.ico.org.uk/ for more information.
